STRIDEHUB LLC is committed to providing reliable and convenient delivery services to customers in the United States. This shipping policy applies to orders placed through this website for delivery within the United States.
- Delivery Coverage
We currently offer delivery services exclusively within the United States, covering most residential and commercial addresses accessible by standard delivery services. We do not currently ship to locations outside the United States.
- Order Processing Time
Once an order is successfully submitted and payment is completed, we typically process, pick, and pack the order within 1–2 business days.
Processing times may be extended during holidays, promotional events, inventory adjustments, or other special circumstances.
- Delivery Time
Once shipped, standard delivery within the United States typically takes approximately 2–5 business days. Actual delivery times may vary based on the destination, weather conditions, holidays, peak shipping seasons, and carrier operations.
Consequently, the estimated total delivery timeframe is generally 3–7 business days, subject to actual shipping conditions.
- Logistics and Delivery Partners
To fulfill orders, we may utilize professional third-party logistics and delivery services, including carriers such as USPS, UPS, FedEx, and DHL.
The specific carrier is selected based on the order destination, package specifications, logistics arrangements, and service availability. We will provide tracking information to the customer once the order has been shipped, if available.
- Shipment Tracking
After an order is shipped, customers can track their package status using the provided tracking information. Please note that tracking updates may not appear immediately after shipment; please allow time for the carrier’s system to complete the initial scan.
If tracking information remains unupdated for an extended period, please contact our customer service team for assistance in checking the order status.
- Delivery Address
Customers are responsible for providing accurate and complete delivery details, including the recipient’s name, street address, city, state, ZIP code, and any other necessary information.
Delivery failures, returns, or re-shipments resulting from incorrect, incomplete, or unrecognizable addresses provided by the customer may incur additional shipping fees or cause delays.
- Delivery Delays
We make reasonable efforts to meet estimated delivery times; however, shipments may be affected by adverse weather, natural disasters, holidays, peak shipping periods, carrier delays, or other factors beyond our control. We cannot guarantee specific delivery dates for shipping delays beyond our reasonable control, but we will assist customers in checking the status of their packages to the best of our ability.
- Package Marked as Delivered but Not Received
If the tracking information indicates that the package has been delivered but you have not received it, please first check your doorstep, mailbox, parcel locker, reception desk, or other secure drop-off locations, and verify with family members, neighbors, or property management.
If the package still cannot be located, please contact us promptly so we can assist with an inquiry based on the specific circumstances.
- Damaged or Incorrect Orders
If the received package shows signs of shipping damage, contains incorrect items, or has other order-related issues, please contact us as soon as possible. Please provide your order number along with relevant photos or a description so that we can verify the situation and provide a solution.