STRIDEHUB LLC values every customer’s shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the following policy.
- Return Period
Customers may submit a return request within 30 days of receiving their order. We may be unable to accept return requests made after this 30-day period.
Returned items must be unused, unwashed, and in a resalable condition, with original packaging and accessories intact whenever possible.
- How to Request a Return
Before shipping the item back, please contact our customer service team and provide your order number, purchase details, and the reason for the return. Packages sent back without prior confirmation may not be processed in a timely manner.
Once customer service confirms the return request, we will provide you with the relevant return instructions.
- Return Address
All approved returns should be sent to the following address:
285 Belle Fontaine Cir, Lake Mary, FL, 32746
Important Note: Please replace the placeholder address above with the actual return warehouse address before officially launching the website.
- Return Shipping Costs
If the return is due to product quality issues, receipt of the wrong item, or other errors on our part, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is due to personal reasons—such as disliking the item, selecting the wrong style, or a change of mind—the customer is generally responsible for return shipping costs.
- Items Ineligible for Return
Returns may not be accepted in the following cases:
Items that have been used, washed, or clearly worn;
Items with damage caused by the customer;
Items missing essential accessories or packaging;
Items rendered unfit for resale due to improper handling by the customer;
Returns requested beyond the stipulated 30-day period;
Special items that are ineligible for return under applicable laws.
- Refund Processing
We will inspect the returned items upon receipt. Once we confirm that the items meet the return requirements, we will process the refund.
Refunds are typically issued via the original payment method. Once the refund is processed, it usually takes 3–5 business days to appear in the customer’s account; the actual time for the funds to arrive may depend on the bank or payment provider. 7. Partial Refunds
If a returned item shows minor signs of use or is missing some packaging or accessories—yet still meets the requirements of applicable laws and our return policy—we may decide to offer a partial refund based on the item’s actual condition.
- Exchanges
If you wish to exchange an item, please contact us first to confirm stock availability and exchange eligibility. In some cases, we may recommend that you complete a return and refund process first, and then place a new order.
- Shipping Damage
If the package you receive shows obvious signs of damage incurred during transit, please contact us as soon as possible and provide your order number along with relevant photos. We will assist in resolving the issue based on the specific circumstances.
- Refund Disputes
If you have concerns regarding the refund amount or status, please contact our customer service team first. We will verify the order, return, and refund records and do our best to help resolve the issue.