STRIDEHUB LLC (hereinafter referred to as “we” or “the Company”) values your privacy and is committed to protecting the personal information you provide when visiting and using this website and purchasing our products. This Privacy Policy explains how we collect, use, store, and protect your information.
- Information We Collect
When you visit the website, create an account, place an order, contact us, or participate in related activities, we may collect necessary information, including your name, email address, phone number, billing and shipping addresses, order details, and other information you voluntarily provide to us.
As you browse the website, we may also automatically collect certain technical information—such as IP address, browser type, device information, pages visited, and website usage data—to help us improve website performance and the user experience.
- How We Use Information
We may use the collected information to process and ship your orders, provide customer service, confirm transactions, handle returns and exchanges, improve our website and products/services, send order-related notifications, and—subject to appropriate authorization—send marketing communications.
We will not use your personal information for purposes unrelated to those described in this Privacy Policy, unless permitted or required by law.
- Payment Information
Online payments may be processed by third-party payment service providers. We generally do not directly store full credit or debit card details. Payment information is processed in accordance with the privacy policies and security standards of the respective payment service providers.
- Information Sharing
To fulfill orders and operate the website, we may share relevant information—to the extent necessary—with trusted third-party service providers, such as payment processors, order fulfillment providers, logistics and delivery partners, website hosting providers, and technical service providers.
We do not sell your personal information. We will not disclose your personal information to unrelated third parties unless we have your consent, it is necessary to provide the requested services, or it is required or permitted by law.
- Cookies and Similar Technologies
This website may use cookies and similar technologies to remember your shopping preferences, improve website functionality, analyze site traffic, and enhance the user experience. You can manage or restrict cookies through your browser settings, though doing so may affect certain website features.
- Data Security
We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, use, alteration, or disclosure. Please note, however, that no method of internet transmission or electronic storage is absolutely secure.
- Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, resolving disputes, complying with legal and accounting obligations, and maintaining business records. Following the completion of an order, relevant business records may be retained for up to seven years, in accordance with applicable laws and business requirements.
- Your Privacy Rights
Under applicable U.S. state privacy laws, certain consumers may have the right to access, correct, or delete their personal information, as well as the right to opt out of certain processing activities. Specific rights may vary depending on the laws of your state.
If you wish to make a privacy-related request, please contact us via our customer service channels. We will review and process your request within the timeframes required by applicable law.
- Children’s Privacy
This website is not directed at children. We do not knowingly collect personal information from children under the age prescribed by applicable law. If you believe a child has provided us with personal information, please contact us immediately.
- Third-Party Websites
This website may contain links to third-party websites or services. These third-party sites maintain their own privacy policies and data processing practices. We are not responsible for the privacy practices or content of third-party websites; we encourage you to read their privacy policies before using their services.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, legal requirements, or services. Updated policies will be posted on this website, with the latest effective date displayed at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.
We value your privacy and are committed to taking reasonable measures to protect your personal information.